Shipping policy

Thank you for visiting and shopping at jpkvd.shop! We are dedicated to delivering our high-quality cleaning cloths safely and efficiently to our customers across Singapore.

Please review our shipping policy below to understand our delivery times, order processing steps, and tracking information.

Business Legal Name: EZZOGENICS PTE. LTD. Authorized Representative: CHAN KHOON BOK Store Identity & Domain: jpkvd.shop Official Customer Support Email: support@jpkvd.shop Direct Customer Support Hotline: +65 88666565 Physical Business Address: 15 Kaki Bukit Road 4, #01-44, Bartley Biz Centre, Singapore 417808 Primary Target Market & Trading Currency: Singapore / United States Dollar (USD)

Shipping Cost

We are pleased to offer Free Standard Shipping on all cleaning cloth orders delivered within Singapore. There are no minimum purchase requirements, hidden handling fees, or unexpected packing surcharges at checkout. The price displayed on our product page is the final price for delivery.

Order Processing Time

  • All orders are processed within 1 to 3 business days (excluding weekends and public holidays in Singapore) after your payment transaction is successfully authorized and confirmed.
  • Each cleaning cloth undergoes a quality check and is securely packaged to ensure it arrives ready for use.
  • You will receive an automated email notification with logistics tracking details once your order has been dispatched from our fulfillment facility.

Shipping & Delivery Estimates

Our logistics channels are optimized to provide reliable, tracked delivery directly to your doorstep within Singapore:

  • Shipping Method: Secure Tracked Shipping (handed over to trusted regional delivery carriers for final localized doorstep courier delivery).
  • Estimated Delivery Time: 7 to 13 business days following the standard order processing window.
  • Trading Currency: All transactions, invoices, and shipping valuations are settled strictly in United States Dollars (USD).
Note on Potential Delays: While we make every effort to ensure your order arrives within the 7-13 business day window, delivery timelines can occasionally be impacted by high-volume seasonal shipping periods or unforeseen local courier logistics constraints.

Shipment Confirmation & Order Tracking

Once your package is handed over to our courier partners, we will transmit a shipment confirmation message containing your dedicated Tracking Number(s). Tracking data typically activates and updates within 24 to 48 hours, allowing you to follow your order's journey seamlessly from our facility to your address in Singapore.

Customs, Duties, and Import Taxes

As we are a Singapore-based enterprise, your orders are shipped locally. jpkvd.shop covers all standard transportation and secure handling costs. There are no additional customs duties or international import taxes for shipments delivered within Singapore.

Damaged or Missing Shipments

Our products are packed securely to endure transit cleanly. However, if your shipment arrives with structural damage or does not show up within the estimated timeline, please reach out to our support desk at support@jpkvd.shop immediately. Keep all original packaging materials intact, and we will initiate a swift inquiry with the courier network to arrange a free replacement or issue a full financial refund.

🕒 Customer Support Time Zone & Hours

Please note that our corporate operations are headquartered in Singapore (SGT), while our store currency is set to United States Dollars (USD).

When creating or visiting our Contact Us page to resolve logistics tracking issues, delivery updates, or shipping inquiries, please refer to the following local time alignment to ensure timely support:

  • Standard Business Hours: Monday - Friday | 9:00 AM - 6:00 PM (SGT)
  • Email Support Efficiency: We monitor support@jpkvd.shop regularly and promise a direct, human response to all shipping, tracking, and delivery inquiries within 12 to 24 hours.